Terms & Condtion
We are KoreTesting Ltd, a company registered in England and Wales under company number 15078634 our registered office at 50 Goldstone Villas Hove, BN8 6NR UK
"You” are the customer who has accessed our website (com) or called our telephone number and intends to place or has placed an order for our Product(s), or has activated a test and created an Account as described in clause 1.4 below.
These terms and conditions along with our Privacy Policy (together, the "Terms") apply throughout our website and during any telephone call or written correspondence between you and us. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal communication between you and us, these Terms shall prevail.
You may purchase Products for yourself (and create a personal account “Account” at (koretesting.com) or you may purchase certain Products for you and/or other people which require activation (“Activation”) by the person taking the test. Activation is the process by which a user registers their personal details in an Account and links it to a test using an activation code on the kit – this provides the laboratory with the correct details of the person whose sample is being tested. In activating a test, a user will be required to confirm their agreement with these Terms.
The person who is providing a sample for testing must be the account holder for that test or must have activated the kit and created an account in respect of that test.
When creating an account or activating a kit, you must provide us with certain personal information – including your full name, address, gender, and date of birth. Name and date of birth are standard means of identifying biological samples at our partner laboratories.
You must be at least 18 years old to purchase and/or activate a Product and to provide a sample for testing.
You may only use Products within the United Kingdom. We will only send sample collection kits to addresses in the United Kingdom, and our partner laboratories will only process samples that have been taken and posted in the UK.
Test results and comments or interpretation provided by us in relation to those results are for the purposes of information only. They may provide a guide to help you understand your health but do not, and are not intended to, constitute a clinical diagnosis. This service is not a substitute for proper medical investigation and advice, and we do not provide clinical or diagnostic services in relation to the tests. Our comments are based on information available to us at the time, and this information may be insufficient to gain a complete understanding of your health or a particular condition you may be suffering from. If you have any concerns regarding your health or your test results, you should discuss them directly with your GP or a doctor.
Based on the results of your test(s) and/or other information that you have provided to us, we may recommend that you purchase a follow-up test or that you see your GP for further investigation or both. You agree that you are solely responsible for acting on such guidance and that KoreTesting Ltd accepts no liability in the event you choose not to do so.
For certain tests, you may opt for test results only, in which case our doctors will not provide any comment or interpretation to accompany your results. By choosing this service, you agree that you will share any test results that are outside of the normal range with your GP or a qualified medical professional. You further agree that KoreTesting Ltd shall not be liable in any way for your failure to do so.
Contacting us
If you wish to contact us for any reason, including cancelling a Contract (as defined in clause 4.2 below) or to make a complaint, you can contact us by telephoning our customer care team on 08000988138 or by emailing us at info@koretesting.com.
If you contact us by email, please do so using the email address associated with your KoreTesting account and include your order confirmation number to help us identify you. If you contact us by telephone, please have your order confirmation number to hand. We will ask you to verify your personal details in order to validate your identity and protect your data.